To ensure a smooth, safe, and comfortable stay experience for all guests, the following rules and policies apply across StayUrbanza properties.

Guest Eligibility & Profile

• The primary guest must be at least 18 years of age
• Unmarried couples are not allowed
• Only registered guests are permitted to stay at the property

Check-in & Check-out

• Standard check-in: As per property policy
• Standard check-out: As per property policy
• Early check-in and late check-out are subject to availability and may attract additional charges

Identity Verification

• Valid government-issued photo ID is mandatory for all adult guests
• Accepted IDs: Aadhaar Card, Driving License, Passport
• Acceptance of local IDs may vary by property

Smoking & Alcohol Policy

• Smoking is permitted only within designated areas or inside the room (as applicable)
• Alcohol consumption is strictly not allowed on the property premises

Food & Dining

• Non-vegetarian food is allowed
• Outside food and food delivery are permitted
• Food delivery from local restaurants is available
• In-room dining services may be available at select properties

Pet Policy

• Pets are not allowed at StayUrbanza properties

Visitors & Events

• Private parties or events may be allowed at select properties
• Visitor access and timings are subject to property rules
• Overnight stay for visitors requires proper registration

Child & Extra Bed Policy

• Children are allowed as per room occupancy limits
• Extra mattress available subject to availability
• INR 499 per extra mattress (for child or additional guest)
• Charges are payable directly at the property

Accessibility

• Select properties are wheelchair accessible
• Guests are requested to carry their own wheelchair

Cancellation & Payment

• Cancellation charges may apply based on booking type and timing
• Non-refundable bookings are not eligible for refunds
• Convenience or service fees, if applicable, are non-refundable
• Full payment must be completed as per booking terms

General Conduct

• Guests are expected to maintain decorum and respect society rules
• Any damage to property will be chargeable
• StayUrbanza reserves the right to deny accommodation or take action in case of policy violations or misconduct

Important Note

Policies may vary slightly depending on the specific property and location. Guests are advised to review booking details carefully before confirmation.